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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Gautam Pagadala

October 13, 2025

5  out of  5
rating by Gautam Pagadala
"Lettie was amazing, informative, very patient. 💯 would recommend to anyone comsulting for quotes or any information needed."
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Divyan Patel

October 12, 2025

5  out of  5
rating by Divyan Patel
"Michelle truly delivered exceptional care and helped answer all my questions about my policy. I’d definitely recommend working with this excellent team of advisors."
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Ana Delgado

September 24, 2025

5  out of  5
rating by Ana Delgado
"My experience with Michelle Garrison was fantastic! She is super-efficient and took all the stress away, and did all the work for my multiple insurance policies. It was very refreshing to find such a kind, helpful, and knowledgeable person. Michelle, thanks for your hard work."
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Kenneth Grantham

September 24, 2025

5  out of  5
rating by Kenneth Grantham
"Lettie is great! I did business with Garrett in the past and I feel that Lettie will continue the same great service. I highly recommend!"
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Allison Steelman

September 18, 2025

5  out of  5
rating by Allison Steelman
"After the increase of our existing Homeowners ins, we started researching options. Our son (an existing client) suggested Garrett Spegar of State Farm. The online quote for Homeowners ins was much less than other quotes so I called Garrett's office the next business day. I was immediately forwarded to Michelle Garrison. She was friendly and detail oriented. Her questions regarding our impact resistant roof saved us more than we realized. She then worked our auto ins and gave us an amazing bundled quote. We would highly recommend Michelle!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Dr. Tesha, DNP

September 17, 2025

5  out of  5
rating by Dr. Tesha, DNP
"Michelle helped me with a quote for a new car. She was very patient and mind, informing me about discounts available, allowing me to save money. I am happy with the quote given and decided to move forward. Thanks Michelle!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Rob Singh

September 16, 2025

5  out of  5
rating by Rob Singh
"Have been using Garrett's services for years now. The customer service is top notch. I just replaced a vehicle and sent email to do so. Mallory emailed right back and took care of it right away. Highly recommend"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Sarah Nyahok

September 10, 2025

5  out of  5
rating by Sarah Nyahok
"I am overjoyed with how thorough Lettie explained everything to me about my options and coverage with both my auto and home policies! I extremely satisfied with my experience at State Farm!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Johann du Plessis

September 5, 2025

5  out of  5
rating by Johann du Plessis
"Switched to State Farm a while back and really happy with the service! Garrett and his staff are always available to answer any questions."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Amer Ben YOUNES

August 28, 2025

4  out of  5
rating by Amer Ben YOUNES
"There has been a change in staff recently and Mallory Martinez has been great at handling requests and claims. She has been on top of things and makes things easier for us as customers. I would highly recommend them, also cheapest insurance company within Texas."
We responded:
"Thank you for your 4-star review! We appreciate your feedback and are glad to know you had a positive experience with our State Farm team. If there is anything we can do to make your insurance experience even better, please let us know!"
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Michael P

August 28, 2025

5  out of  5
rating by Michael P
"Always responsive and helpful when I call, have a question, or need help. I’ve been a customer for several years."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Noah Seltzer

August 27, 2025

5  out of  5
rating by Noah Seltzer
"Michelle was very nice and helpful by setting me up for insurance! Highly recommend. Great job Michelle!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Wendy Thompson

August 14, 2025

5  out of  5
rating by Wendy Thompson
"I have been a state farm insured for 46 years. Typically always have a great experience. Our current agent Garrett and his office manager Mallory and his wife are very attentive and available to answer questions and help us find the best value."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Philip Emond

August 14, 2025

5  out of  5
rating by Philip Emond
"After days of getting auto insurance quotes I called the Garrett Spegar State Farm office in Roanoke Tx. I was helped by Michelle Garrison. She was very friendly, incredibly professional, followed up as promised, and the icing on the cake was how much money she was able to save me over Progressive. Don’t tell Garrett but I would have been willing to to pay more just based off the great service."
We responded:
"Thank you for the 5 star review, Philip! I appreciate your feedback and I am glad to hear Michelle knocked it out of the park for you! Our goal is to exceed expectations, let us know if you need anything else."
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Hichi K

August 13, 2025

5  out of  5
rating by Hichi K
"Michelle helped me right away with getting an affordable policy for my new vehicle! The whole process was so easy and she took away my headache of finding new insurance when all I want to do is enjoy my new car :) Perfect! Thank you!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Ashok G

August 12, 2025

5  out of  5
rating by Ashok G
"Mallory and Garret Spegar staff are friendly and professional, provided good quote for my Auto and home insurance , strongly recommended!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Brittnee Shine

August 8, 2025

5  out of  5
rating by Brittnee Shine
"Mrs. Lettie was so sweet and her service was amazing and simple! Thank you!"
We responded:
"We think Lettie is pretty great too! We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Ryan Smith

August 6, 2025

5  out of  5
rating by Ryan Smith
"I have been working with Garrett and his team for home and auto insurance for a decade. Mallory and Jordan and their team have been outstanding. I have always received prompt and professional service. I had a great experience with auto claims that went to arbitration. Highly suggest their services."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Profile photo of Hemanth ......

Hemanth ......

August 6, 2025

5  out of  5
rating by Hemanth ......
"I have received prompt response always from Mr Garrett’s office for the last three years for all my insurance needs. Shout out to Ms Mallory Martinez who has guided me for all these years. Thank you"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Jean Blimling

August 6, 2025

5  out of  5
rating by Jean Blimling
"Malory is wonderful to work with. She is prompt in returning calls or following up if needed and her knowledge of the products and processes instilled confidence in me."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Devansh Swami

August 5, 2025

5  out of  5
rating by Devansh Swami
"I had a wonderful experience with Lettie R. Krell. She helped me with all the queries I had regarding my auto insurance and made the process simple and stress-free. Lettie is honest, very efficient, and extremely knowledgeable about her work. She took the time to explain every detail, answered all of my questions patiently, and made sure I understood my options before making a decision. Her professionalism, friendly demeanor, and genuine care for her clients truly sets her apart from her peers. I would definitely recommend her to my family, friends, or anyone looking to buy insurance."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Profile photo of Sharon Hyde

Sharon Hyde

August 5, 2025

5  out of  5
rating by Sharon Hyde
"Lettie Krell was wonderful to work with in setting up our three new State Farm policies. She was knowledgable, friendly, and patient. We left our old insurance company because of poor and indifferent service. I'm so glad we found Lettie and State Farm. We recommend her highly!"
We responded:
"We appreciate your review! We strive to make insurance easy and understandable. Glad Lettie knocked it out of the park for you! Thank you taking a minute to give us feedback. We are here whenever you might need us."
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Jarred Hipple

August 1, 2025

5  out of  5
rating by Jarred Hipple
"Very easy and very fast. Michelle Garrison was awesome to work with and got everything handled smoothly. High recommend!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Carlos Alvarado

July 24, 2025

5  out of  5
rating by Carlos Alvarado
"Of all the agents I have ever interacted with, Tellie was the most friendliest and most helpful. She was so thorough and detailed when it came down to insurance policies offered. She was great. I highly recommend her."
We responded:
"We’re thankful for your feedback! Friendly and helpful are some our top goals! Thank you for trusting us with your insurance needs and let us know if you need anything."
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Chi Vu

July 22, 2025

5  out of  5
rating by Chi Vu
"My cards were expired and I needed them updated for my inspection. Went home, embarrassed. Hoping the inspector doesn’t judge me as an irresponsible idiot. So I make a call to garret spegar team and Lettie answered. She not only sent me the updated cards for immediate use, but also had me laughing so hard, I almost had to change my pants. So far, Lettie definitely stands out as a proper asset to the team. Hoping Lettie stays there. Thanks for making my day , and I can go to work with a great attitude!!!! 🙌"
We responded:
"Thank you for your 5-star review! I appreciate you sharing your experience and I must say this is one of the funniest and best reviews we have ever received! Thank you for trusting us with your insurance needs!"