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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Wendy Thompson

August 14, 2025

5  out of  5
rating by Wendy Thompson
"I have been a state farm insured for 46 years. Typically always have a great experience. Our current agent Garrett and his office manager Mallory and his wife are very attentive and available to answer questions and help us find the best value."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Philip Emond

August 14, 2025

5  out of  5
rating by Philip Emond
"After days of getting auto insurance quotes I called the Garrett Spegar State Farm office in Roanoke Tx. I was helped by Michelle Garrison. She was very friendly, incredibly professional, followed up as promised, and the icing on the cake was how much money she was able to save me over Progressive. Don’t tell Garrett but I would have been willing to to pay more just based off the great service."
We responded:
"Thank you for the 5 star review, Philip! I appreciate your feedback and I am glad to hear Michelle knocked it out of the park for you! Our goal is to exceed expectations, let us know if you need anything else."
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Hichi K

August 13, 2025

5  out of  5
rating by Hichi K
"Michelle helped me right away with getting an affordable policy for my new vehicle! The whole process was so easy and she took away my headache of finding new insurance when all I want to do is enjoy my new car :) Perfect! Thank you!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Ashok G

August 12, 2025

5  out of  5
rating by Ashok G
"Mallory and Garret Spegar staff are friendly and professional, provided good quote for my Auto and home insurance , strongly recommended!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Brittnee Shine

August 8, 2025

5  out of  5
rating by Brittnee Shine
"Mrs. Lettie was so sweet and her service was amazing and simple! Thank you!"
We responded:
"We think Lettie is pretty great too! We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Ryan Smith

August 6, 2025

5  out of  5
rating by Ryan Smith
"I have been working with Garrett and his team for home and auto insurance for a decade. Mallory and Jordan and their team have been outstanding. I have always received prompt and professional service. I had a great experience with auto claims that went to arbitration. Highly suggest their services."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Hemanth ......

August 6, 2025

5  out of  5
rating by Hemanth ......
"I have received prompt response always from Mr Garrett’s office for the last three years for all my insurance needs. Shout out to Ms Mallory Martinez who has guided me for all these years. Thank you"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Jean Blimling

August 6, 2025

5  out of  5
rating by Jean Blimling
"Malory is wonderful to work with. She is prompt in returning calls or following up if needed and her knowledge of the products and processes instilled confidence in me."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Devansh Swami

August 5, 2025

5  out of  5
rating by Devansh Swami
"I had a wonderful experience with Lettie R. Krell. She helped me with all the queries I had regarding my auto insurance and made the process simple and stress-free. Lettie is honest, very efficient, and extremely knowledgeable about her work. She took the time to explain every detail, answered all of my questions patiently, and made sure I understood my options before making a decision. Her professionalism, friendly demeanor, and genuine care for her clients truly sets her apart from her peers. I would definitely recommend her to my family, friends, or anyone looking to buy insurance."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Sharon Hyde

August 5, 2025

5  out of  5
rating by Sharon Hyde
"Lettie Krell was wonderful to work with in setting up our three new State Farm policies. She was knowledgable, friendly, and patient. We left our old insurance company because of poor and indifferent service. I'm so glad we found Lettie and State Farm. We recommend her highly!"
We responded:
"We appreciate your review! We strive to make insurance easy and understandable. Glad Lettie knocked it out of the park for you! Thank you taking a minute to give us feedback. We are here whenever you might need us."
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Jarred Hipple

August 1, 2025

5  out of  5
rating by Jarred Hipple
"Very easy and very fast. Michelle Garrison was awesome to work with and got everything handled smoothly. High recommend!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Carlos Alvarado

July 24, 2025

5  out of  5
rating by Carlos Alvarado
"Of all the agents I have ever interacted with, Tellie was the most friendliest and most helpful. She was so thorough and detailed when it came down to insurance policies offered. She was great. I highly recommend her."
We responded:
"We’re thankful for your feedback! Friendly and helpful are some our top goals! Thank you for trusting us with your insurance needs and let us know if you need anything."
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Chi Vu

July 22, 2025

5  out of  5
rating by Chi Vu
"My cards were expired and I needed them updated for my inspection. Went home, embarrassed. Hoping the inspector doesn’t judge me as an irresponsible idiot. So I make a call to garret spegar team and Lettie answered. She not only sent me the updated cards for immediate use, but also had me laughing so hard, I almost had to change my pants. So far, Lettie definitely stands out as a proper asset to the team. Hoping Lettie stays there. Thanks for making my day , and I can go to work with a great attitude!!!! 🙌"
We responded:
"Thank you for your 5-star review! I appreciate you sharing your experience and I must say this is one of the funniest and best reviews we have ever received! Thank you for trusting us with your insurance needs!"
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xueya cao

July 21, 2025

5  out of  5
rating by xueya cao
"I had a great experience with Lettie R. Krell. She helped me with my car insurance, and the whole experience was just perfect. She was incredibly efficient, clear, and had such a warm and friendly attitude. I truly appreciate her professionalism—it made the whole process smooth and stress-free."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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David Rescino

June 27, 2025

5  out of  5
rating by David Rescino
"Mallory was wonderful to work with throughout the process. Knowledgeable and responsive; a pleasant experience overall."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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mack Njack

June 26, 2025

5  out of  5
rating by mack Njack
"I worked with Lettie to set up my home and auto through State Farm. Lettie really worked with me to get the coverage I needed and was very responsive to my questions. I am not surprised to read the other glowing reviews of this agency."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Arjun Suvarna

June 25, 2025

5  out of  5
rating by Arjun Suvarna
"Mallory did an awesome job setting me up with insurance! It was so easy and saved me ton of money. Thanks Mallory!"
We responded:
"Thank you for the feedback on Mallory's 5 star service! We think is awesome as well! We are grateful to be able to serve you, please let us know if you need anything else!"
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Megan

June 25, 2025

5  out of  5
rating by Megan
"Michelle provided great service in helping me with my car insurance !"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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allen Cloyd

June 24, 2025

5  out of  5
rating by allen Cloyd
"Extremely helpful during our move and transfer of coverage"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Greg Fedler

June 17, 2025

5  out of  5
rating by Greg Fedler
"Michelle was awesome to deal with she made it fast efficient and incredibly easy to complete this quote for my auto and home insurance. Highly recommend this State Farm office"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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mike weaver

June 16, 2025

5  out of  5
rating by mike weaver
"Update 6/25: Lettie is so personable and helpful. I'm buying a new car and she immediately gave me a ballpark quote without the VIN which is not yet available to me. She saved me money compared to my existing car and does it with a smile in her voice. Lettie is amazing! She analyzed my needs and was so efficient in creating auto, home and personal liability policies and working hard to save me money. She's also so friendly and conscientious. It was really great working with her. You won't be disappointed in contacting her."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Greg Ziemer

June 12, 2025

5  out of  5
rating by Greg Ziemer
"I have referred friends to Lettie Krell. She is very professional and always follows up. I trust that she will always give great service to her customers. Five Stars!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Jaysun #1

June 12, 2025

5  out of  5
rating by Jaysun #1
"When I spoke with Lettie she was very polite and knowledgeable. Amazing Service."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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william vidal

June 11, 2025

5  out of  5
rating by william vidal
"Great service and great communication and very friendly staff I am very happy with the service they provide. Thank you State Farm"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Stefan Gabriele

June 4, 2025

5  out of  5
rating by Stefan Gabriele
"Great experience with both Garrett and Mallory. Smooth, friendly and professional process to get a new home insurance policy at a very competitive price."
We responded:
"Thank you, Stefan, for the high praise! We’re thrilled to know you had a 5 star experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."